Frequently Asked Questions

Do you warranty your work?
L&M Automotive Service Center provides a 2-year unlimited mile warranty on most repairs and a 3-year extended warranty on select repairs. To keep your extended warranty in force, L&M Automotive must inspect your vehicle before the initial 12 month/12,000 mile warranty expires and then every six months after that. We provide this service at no charge to you, our loyal customer! Warranty Inspections on your auto repairs are done at no charge to you. This is our way of saying “thank you” to our loyal customers. L&M Automotive Service Center also offers a standard 1-year warranty against manufacturer’s defects on most repairs. If within 1-year from date of purchase the part no longer functions due to a defect, L&M Automotive Service Center will replace that part free of charge. (Warranties excludes wear items such as brake pads, clutches, tire wear, electrical parts, any performance or NON-factory parts and all used parts). Warranty void due to overheating, lack of lubrication, lack of maintenance, racing or signs of abuse, warranty work must be performed in our shop & cannot exceed the original cost of repair. No warranty on parts or labor if customer supplies their own parts.

Do I have to take my car to the dealer to keep my warranty valid?
Absolutely not! Your new vehicle warranty remains in effect when we perform routine services. We are the preferred alternative to the dealerships for all scheduled maintenance of your personal car or truck. We also honor most extended warranties.
L&M Automotive is a better alternative as we save you time and money, however at times we may advise you to return to the dealer for a warranty issue, we always strive to give you the best advice when it comes to maintaining your new car warranty.

What type of diagnostic equipment does L&M Automotive use?
Our entire facility is fully computerized and networked, allowing us access to all the latest factory service bulletins and service recalls. Our Mitchell On Demand System gives us the ability to pin point and troubleshoot most complex problems at a fraction of the time that it takes other shops. The same applies to parts that might be difficult to find, all we have to do is get online, and not only find the part needed, but also, shop for the best price. In addition to the state-of-the-art diagnostics and equipment our ASE Master Service Technicians are fully capable to handle all your vehicle needs.

Can I drop my car off after your normal business hours?
Yes, at our main entrance you’ll find a night drop off box. Please follow the instructions and fill out the form complete. Then drop off your vehicle. On the next business day we will contact you to discuss the necessary service to your vehicle.

Do you provide regular service reminders?
Yes. Service reminders are are sent via text, email or courtesy telephone call. Additionally, our clients benefit from our periodic newsletters and emails which contains relevant information as well as money savings service coupons.