1
L & M Automotive Service Center

Brought in 2011 Infinity. Told them it was overheating I replaced thermostat and didn’t feel any warmth on top rad hose. I suspected radiator may have blockage, since new thermostat didn’t fix problem. They diagnose call me and Brian tells me price is $600 to get in and look at thermostat. I had 4 estimates to replace thermostat for 425, 450, 455 & 489 that includes the thermostat part. I’m trying to dig deeper into why so much since I have them what it prob is because water is not circulating in upper rad hose. “Brian” decides I’m talking over him and forgets who customer is, me! If you want someone to try and dictate the conversation becuz he’s the mechanic go see them, if you want to express your opinion about the quote or what your experience is DO NOT go here. He wasn’t even clear what $600 quote was for other than check thermostat and out in some coolant. $600 for that yea what a value! I just took car back. Went to AK auto repair they took radiator cap off ran water down then up from water hose saw there was flow. Fixed my Installation of new thermostat put new coolant in charged me $150 versus 660 it would have been at. (L) and (M) auto repair. Trying to fleece me and in sure been doing it a long time, so bottom line Brian chased away me as customer and 100s upon 100s others that I know that I’ll never refer here. Owning a business entails convincing customer why choose you? Well providing and hiring pleasant people who will be the first to interact with customers would be good start, you NEVER, get 2nd chance to make 1st impression. Brian was arrogant and unwilling to hear what I was trying to tell him. He then went to say he had to check Thermostat I installed that’s leaking like a sive and its missing bolt. I took it in there because I knew I didn’t install it great it did allow me to drive care but was still getting hot. If would have been clear about what needed to be done but $600 bucks to look at what’s going on what type of estimate is that supposedly he looked at codes as so do I I have an OBD reader as well. Just sick and tired of auto repair business’s trying to bend people over for repairs.

5
L & M Automotive Service Center

Helpful Timely Friendly

Thank you Mark for your kind words! We're glad to hear that you found our service helpful and that our team was able to assist you in a timely and friendly manner. Your satisfaction is our top priority and we look forward to serving you again in the future.

- L & M Automotive Service Center
5
L & M Automotive Service Center

You guys always do a good job. Highly recommended

Thank you for the fantastic review, Gary! We're thrilled to hear that you consistently enjoy our services. Your recommendation means the world to us! We look forward to continue providing you with top-notch service.

- L & M Automotive Service Center
5
L & M Automotive Service Center

Easy communication, quick excellent service. Will be taking my car to the SMOG test here going forward!

Thank you Faye for the 5-star review! We're glad you had a great experience at our shop and found our service top-notch. We look forward to helping you with your car's SMOG test in the future!

- L & M Automotive Service Center
5
L & M Automotive Service Center

L&M is great. Brian is awesome, great communication, expertise.

Thank you Kurtis for your feedback! We are thrilled to hear that you had a great experience with Brian at L&M. Providing excellent communication and expertise to our customers is our top priority. We appreciate your kind words!

- L & M Automotive Service Center
5
L & M Automotive Service Center

I brought my pick-up to L&M Auto with a noise coming from the engine. L&M's diagnosis revealed a problem internally in the bottom end of my 175,000 mile engine and I decided for an engine swap rather than a similar cost for just a partial rebuild. L&M found a used replacement engine with less than 1/2 the miles of my original engine, installed it and I’m very happy with the result.

Thank you for trusting L&M Auto with your pick-up. We're glad our team could efficiently diagnose and solve the issue by providing a reliable engine replacement. Your satisfaction is our priority, and we're delighted to hear that you're happy with the result. If you need any further assistance, please don't hesitate to reach out.

- L & M Automotive Service Center
5
L & M Automotive Service Center

L&M did an engine swap fro me and I’m very satisfied with the result.

We are thrilled to hear that you are satisfied with your engine swap at L&M! Thank you for trusting us with your vehicle. If you have any questions or need further assistance, please don't hesitate to reach out.

- L & M Automotive Service Center
5
L & M Automotive Service Center

I always feel confident in L&M’s diagnoses, and service attitude. Also, Brian does a very good job of updating the progress on repairs, and parts.

Thank you, Bob! We're thrilled to know that you trust our team at L&M and that Brian has been providing you with excellent service. We appreciate your feedback and look forward to serving you again!

- L & M Automotive Service Center
5
L & M Automotive Service Center

Always friendly and easy to deal with.

Thank you for your kind words, Justin! We're thrilled to hear that you find our staff friendly and easy to work with. It's our priority to provide a positive experience for our customers. If there's anything else we can assist you with, please don't hesitate to reach out.

- L & M Automotive Service Center
5
L & M Automotive Service Center

Well informed and timely service at my convenience and keeping within the price quoted. Did discover some maintenance concerns and came up with well-priced solutions . Staff are very helpful and friendly

Thank you for the 5-star review, David! We are thrilled to hear that you had a great experience with us. It's wonderful to know that you found our service to be well informed, timely, and within the quoted price. We pride ourselves on providing excellent customer service and addressing maintenance concerns with affordable solutions. We appreciate your kind words about our helpful and friendly staff. We look forward to serving you again in the future!

- L & M Automotive Service Center